Frequently asked questions

Hi, how can we help you?

Many online digital products and services are geo-restricted. Geo-blocking is a discriminatory system used to limit access to the internet based on geographical location. This is mostly due to licensing agreements and website policies to protect the users and devices from potential financial risks or fraud. But in many cases, it is not within our control.

What is your category of difficulty?

Find answers to frequently asked questions that may help you.

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Account

Billing, security, access control, and more account management features.

Orders

Order placement, tracking, cancellation, and order history management.

Payment & Billing

Accepted payment methods, failed payments, and refund process.