About Delivery

This page explains how and when your order is delivered after a successful purchase on https://www.card4play.com ("Site"), operated by Nebula Digital Limited ("Card4play", "we", "us"), and where to check your delivery status.

1. Delivery Timeframes

Product TypeDelivery MethodTypical Timeframe
Direct Recharge / Top-up | Credits are pushed directly into the game/account ID you provided | Completed within 1–3 minutes of successful payment
Gift Card / Redemption Code | A redemption code or card PIN is generated and made available to you | Completed within 3–5 minutes of successful payment

All Products are delivered automatically once payment is confirmed. There is no manual processing step under normal conditions.

2. How to Check Your Delivery Status

2.1 Logged-in Users

If you completed your purchase while signed in to your Card4play account, you can check the delivery status of your order in either of the following places:

  • My Orders in your Card4play account — shows real-time order status and, for gift card/code purchases, the delivered code once available; or

  • The email address linked to your account, where a delivery confirmation is also sent.

2.2 Guest Checkout

If you purchased as a guest (without logging in), please check the email address you entered at checkout — your delivery confirmation and, where applicable, your redemption code will be sent there.

3. If You Haven't Received Your Product

If more than 5 minutes have passed since payment was confirmed and you still have not received your Product, please contact our support team with your Order ID:

Contact: support@card4play.com

We will investigate and resolve the issue as quickly as possible. For more on how undelivered orders are handled, please see our Refund Policy.

4. Service Interruptions

On rare occasions, delivery may be delayed beyond the timeframes above due to circumstances outside our control, including:

  • Scheduled system maintenance (announced in advance on the Site);

  • Telecommunication or network equipment failures preventing data transmission;

  • Force majeure events, such as typhoons, earthquakes, tsunamis, floods, power outages, war, or terrorist attacks;

  • Hacker attacks, or third-party technical adjustments or failures;

  • National holidays or other scheduled closures announced in advance on the Site.

Where such an event occurs, we will complete delivery as soon as normal service resumes. We do not accept liability for delays caused by these circumstances, and we will provide advance notice of any anticipated service interruptions on the Site where possible.

5. Contact Us

If you have questions about delivery, please contact:

Card4play (operated by Nebula Digital Limited & BUTEO - FZCO )
Email: support@card4play.com