Terms and conditions
Effective Date: 11 November 2026
Last Updated: 11 November 2026
Welcome to Card4play. These Terms & Conditions ("Terms") govern your access to and use of https://www.card4play.com (the "Site") and all related services, including the purchase of digital gift cards, game top-ups, mobile recharges and other digital goods (collectively, the "Services").
By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Who We Are
1.1 Website operator and seller. The Site and the Card4play brand are owned and operated by Nebula Digital Limited, a private company limited by shares incorporated in Hong Kong (Company No. 79523237; Business Registration Certificate No. 79523237-000-01-26-9), with its registered office at Room 13, Flat A, 7/F, House of Corona, 50 Hung To Road, Kwun Tong, Hong Kong ("Nebula"). Nebula operates the Site for all markets in which Card4play is offered, including our primary markets in the Middle East and North Africa.
1.2 Middle East payment and supply partner. BUTEO – FZCO, a free zone company registered in Dubai Silicon Oasis, United Arab Emirates (Licence No. 34820), with its office at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates ("Buteo"), is Nebula's payment and supply partner for the Middle East. Buteo processes orders paid through our Middle East local payment channels, MyFatoorah and Ziina (the "Middle East Payment Channels"), and sources Products from Middle East suppliers for supply to Nebula, as described in Section 2.
1.3 In these Terms, "Card4play", "we", "us" and "our" mean Nebula, and, where these Terms refer to payment processing for Middle East Payment Channels, also Buteo acting on Nebula's behalf.
2. Roles and Responsibilities
2.1 Nebula Digital Limited is responsible for:
owning and operating the Site, the Card4play brand and its content;
acting as the seller of all Products and as your contracting party for every order placed on the Site;
sourcing Products from authorised suppliers (directly, or through Buteo for Middle East suppliers) and managing product listings, pricing and inventory;
order fulfilment and delivery of Products;
customer accounts, customer service, complaints, refunds and the Wallet;
anti-fraud, KYC and anti-money-laundering controls for the Site;
personal data protection, as the data controller described in our Privacy Policy;
marketing, promotions, and the policies published on the Site.
2.2 BUTEO – FZCO is responsible for:
processing payments for orders paid through the Middle East Payment Channels (MyFatoorah and Ziina), under its own merchant agreements with those providers, including collecting payment on behalf of Nebula;
reconciliation and settlement of those payments with the relevant payment service providers;
handling payment-related requests for those orders (such as refunds to the original payment method and chargebacks), in coordination with Nebula;
entering into supply agreements with Middle East suppliers of digital products, purchasing Products from them, and supplying those Products to Nebula for sale on the Site.
2.3 Buteo does not sell Products to you in its own name; Products sourced by Buteo are sold to you by Nebula. Your purchase contract is always with Nebula, whichever payment method you use. For orders paid through the Middle East Payment Channels, the name "BUTEO" may appear on your card or bank statement or payment receipt.
2.4 Some payment methods are provided by third-party payment service providers, which may also act as reseller or merchant of record for your payment and apply their own terms. Where this applies, it will be shown at checkout or on your payment receipt.
3. Eligibility
3.1 You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account or place an order. If you are a minor, you may only use the Site under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
3.2 By using the Site, you represent that you have the legal capacity to enter into a binding contract and that all information you provide is accurate, current and complete.
4. Nature of the Services
4.1 Card4play is a digital marketplace that sells prepaid gift cards, in-game currency, top-up credits and mobile recharge products ("Products") for use on third-party platforms and services (for example, mobile games, streaming apps and telecom carriers).
4.2 Card4play is an independent reseller and is not affiliated with, endorsed by, or sponsored by the publishers, developers or operators of the platforms for which Products are redeemable, unless expressly stated otherwise.
4.3 Product information (including descriptions, pricing, denominations and redemption instructions) is provided for reference. While we make reasonable efforts to keep this information accurate, we do not guarantee that it is error-free, complete or current at all times. We reserve the right to correct pricing or product errors at any time, including after an order has been placed, in which case we will contact you before fulfilling the order.
5. Account Registration
5.1 To place an order, you may be required to register an account and provide accurate registration information, including a valid email address.
5.2 You are solely responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately at support@card4play.com if you suspect unauthorised use of your account.
5.3 We may suspend or terminate accounts that provide false information, violate these Terms, or are used for fraudulent or abusive purposes.
6. Orders, Pricing & Payment
6.1 All prices are displayed in USD (or another currency as indicated at checkout) and may change without prior notice. The price that applies to your order is the price displayed when you complete checkout.
6.2 By placing an order, you make an offer to purchase the selected Product(s) from Nebula. We may accept or decline any order at our discretion, including in cases of suspected fraud, pricing errors or payment verification issues.
6.3 We accept the payment methods listed at checkout, which may include credit and debit cards, digital wallets and other supported channels. Depending on the method you choose, your payment is processed by Nebula through its payment service providers, or by Buteo for Middle East Payment Channels, and sources Products from Middle East suppliers for supply to Nebula, as described in Section 2. You represent that you are authorised to use the payment method provided.
6.4 Verification & Anti-Fraud Checks. To protect against fraud and unauthorised transactions, we may require additional identity or payment verification (KYC) before processing or releasing an order. Orders may be delayed, held or cancelled pending successful verification.
7. Delivery of Digital Products
7.1 Most orders are delivered instantly or within a short period after payment is confirmed. Delivery times may vary depending on the Product, payment method and verification requirements. See our About Delivery page for details.
7.2 You are solely responsible for providing accurate account information required for direct top-ups (for example, in-game user ID, server or character name), and for correctly accessing redemption codes for card-based Products. We are not liable for failed or misdirected delivery resulting from information you provided incorrectly.
7.3 Once a Product has been successfully delivered (that is, a top-up has been credited to the specified account, or a redemption code has been revealed or sent to you), the order is complete and generally cannot be cancelled, exchanged or refunded, except as set out in our Refund Policy.
8. Prohibited Conduct
You agree not to:
use the Site for any unlawful purpose, including money laundering, fraud, or purchasing Products with stolen payment methods;
attempt to circumvent, disable or interfere with security-related features of the Site;
use automated means (bots, scrapers) to access the Site without our prior written consent;
resell Products purchased from Card4play in a way that violates the terms of the underlying platform or applicable law;
provide false, misleading or fraudulent information when creating an account or placing an order;
engage in chargeback abuse or dispute legitimate transactions in bad faith.
Violation of this Section may result in immediate suspension or termination of your account, cancellation of pending orders and forfeiture of Wallet balances, without prejudice to any other remedies available to us, including referral to law enforcement.
9. Wallet Balance
9.1 Nebula may offer an account wallet ("Wallet") for storing store credit resulting from refunds, promotions or direct top-ups. The Wallet is operated and maintained by Nebula.
9.2 Wallet balances have no cash value outside the Site, are non-transferable, and can only be used to purchase Products on the Site, unless otherwise required by applicable law.
9.3 We may freeze or adjust Wallet balances where we reasonably suspect fraud, abuse or a violation of these Terms, pending investigation.
10. Intellectual Property
10.1 All content on the Site, including logos, trademarks, text, graphics and software, is the property of Nebula or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute or create derivative works from Site content without our prior written consent.
10.2 Product names, logos and trademarks referenced on the Site belong to their respective owners and are used for identification purposes only.
11. Third-Party Platforms
Products are redeemable on third-party platforms that we do not own or control. We are not responsible for the availability, functionality, terms of service or policies of those platforms. Your use of a redeemed Product on a third-party platform is subject to that platform's own terms.
12. Disclaimers
12.1 The Site and Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by applicable law.
12.2 We do not warrant that the Site will be uninterrupted, error-free or secure, or that any defects will be corrected.
12.3 We are not liable for events beyond our reasonable control, including system failures, cyberattacks, power outages, government actions, payment processor outages, or other force majeure events that delay or prevent order fulfilment.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Nebula, Buteo and their respective officers, directors, employees and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or related to your use of the Site or Services. Our aggregate liability to you for any claim arising from these Terms or your use of the Services shall not exceed the total amount you paid for the specific order giving rise to the claim in the six (6) months preceding the claim. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
14. Indemnification
You agree to indemnify and hold harmless Nebula, Buteo and their respective officers, directors, employees and affiliates from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party right.
15. Suspension & Termination
We may suspend or terminate your account and access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in fraudulent activity, or where necessary to comply with legal or regulatory requirements.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, Products, corporate structure or legal requirements. Material changes will be notified on the Site or by email before they take effect. Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms.
17. Governing Law & Dispute Resolution
17.1 These Terms, and every order placed on the Site, are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.
17.2 Any dispute arising out of or relating to these Terms or the Services should first be raised with us at support@card4play.com so we can try to resolve it informally. If it is not resolved within a reasonable period, the dispute shall be subject to the exclusive jurisdiction of the courts of Hong Kong, unless applicable consumer protection law in your country of residence provides otherwise.
18. Miscellaneous
18.1 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force and effect.
18.2 Entire Agreement. These Terms, together with our Privacy Policy, Refund Policy and About Delivery page, form the entire agreement between you and Nebula regarding your use of the Site.
18.3 No Waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
18.4 Assignment. You may not assign or transfer these Terms without our prior written consent. Nebula may assign these Terms, including to an affiliate or in connection with a merger, acquisition or sale of assets.
19. Contact Us
Website operator and seller
Nebula Digital Limited
Company No. 79523237 (Hong Kong)
Room 13, Flat A, 7/F, House of Corona, 50 Hung To Road, Kwun Tong, Hong Kong
Middle East payment and supply partner
BUTEO – FZCO
Licence No. 34820 (Dubai Silicon Oasis, UAE)
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Customer support (all enquiries)
Email: support@card4play.com
Phone / WhatsApp: +971 50 171 3762